We love hearing from users of our software, even when things aren’t working quite as expected. Here are some guidelines for creating an effective post and getting timely software support.
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Use the search tool on this forum to see if anyone else has encountered the same issue, maybe there’s already a solution available.
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If searching did not turn up a solution, create a “New Topic” and choose the “NatCap Software Support” category.
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Choose a descriptive title, maybe include the name of the model or software library you’re using, and a phrase describing the problem or error.
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If you’re asking about an InVEST model issue, always upload the logfile from the model’s output workspace. Use the “Upload” button to do this when creating a topic.
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If someone responds with a solution, consider marking their post as the solution using the
...button next toReply. If you encounter a new unrelated issue, please create an New Topic for the new issue. That makes it easier for others to find later.
Thanks for posting!